What happens if my package is lost or arrives in a damaged state?Updated a month ago
Lost packages
At The Natural Health Market, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] or call +44 (0)800 088 4788 with your order number and all relevant details.
Damaged packages
We understand the disappointment of receiving a damaged package. In such cases, please contact our customer service team on the above details as soon as possible and include photos of the damaged items or package.
We accept responsibility for our parcels until they are received and you are happy.