The Natural Health Market

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Help Centre | Your Questions Answered | The Natural Health Market

Can you tell me how to treat my illness?

Why does my tea taste different?

Why has my ginger tea changed?

How Many Calories Does Herbal Tea Contain?

Product Question

What is your shipping policy?

What happens if my package is lost or arrives in a damaged state?

How do I track my order?

How much does shipping cost?

Do you offer free shipping?

Free Shipping Over £35?

Which couriers do you use?

When can I collect my local collect parcel?

Shipping & Delivery

How do I cancel my order?

Can I edit or add anything to my order?

What is your cancellation policy?

How do I add a note to an order?

Where is your local collection points?

I can't see some of my past orders!

Order Management

How do I skip a subscription shipment?

I'm having trouble logging in

How do I update my subscription items?

How do I cancel my membership/subscription?

Your subscription frequency options don't suite me, what can I do?

I Can't Access My Account

I didn't receive a password reset email!

What Happens When I subscribe To Your Newsletter

How Do I Unsubscribe From Your Newsletter?

Why Have You Unsubscribed Me From Your Newsletter

Account & Subscriptions

How do I apply promo/discount codes?

How do I use my benefits/rewards points?

Payments & Discounts

Do you offer refunds or exchanges?

What’s your return policy?

How do I start a return?

Returns and Refunds

See our most commonly asked product questions.

Essential self-serve shipping and delivery details.

Find help and information to help you manage your orders.

Information to help you manage your account and recurring subscriptions.

Everything you need to know about how we handle payments and discounts.

Everything you need to know about returning an item to us or organising a refund.