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Shipping & Delivery

Essential self-serve shipping and delivery details.

What is your shipping policy?

Our standard delivery time within the United Kingdom is up to 5 working days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. Cur

What happens if my package is lost or arrives in a damaged state?

At The Natural Health Market, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] or call +44 (0)800 088 47

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number on

How much does shipping cost?

Domestic Shipping United Kingdom: We offer free standard shipping on orders over £35 GBP after discount codes and promotions have been applied. Small items and samples ship from £0.99. Standard parcels ship from £3.99, and express parcels ship from £

Do you offer free shipping?

We offer standard and free shipping for orders over £35 after discounts and promotions have been applied for UK orders only.

Free Shipping Over £35?

To qualify for our free shipping, your total order value must be £35 or more after discounts and promotions have been applied. Items shipped for free are sent by Royal Mail 48 Tracked shipping.

Which couriers do you use?

We exclusively use Royal Mail for our deliveries and rely on its trusted partners for overseas orders. We choose Royal Mail because it is contracted to visit every address in the UK every day, which significantly reduces its carbon footprint compared

When can I collect my local collect parcel?

Our opening hours are Monday Through Friday, 9:00 to 17:00, and Saturday, 10:00 to 12:30; if you need to come out of these times, please let us know, and we can usually accommodate you.